How do I initiate a return?

To initiate a return for a wrong or damaged product, contact us at order@hempme.in or +919820988987. Provide your order number and details of the issue to start the return process.

What is the time frame for initiating a return?

Returns must be requested within 2 days of receiving the wrong product. For specific time frames, please refer to our [Return Policy] page or contact customer service.

Will I be responsible for return shipping costs?

Return shipping costs are typically covered by us for wrong or damaged products. In case you want to return the product for reasons other than wrong or damaged product then you will have to pay a nominal shipping cost of INR 250.

How do I know if my return request has been approved?

Once your return request is processed, you will receive an email/ SMS confirmation with instructions on how to return the product and details on the status of your request.

What should I include in the return package?

Please include the product in its original packaging, along with any accessories, manuals, or free gifts received with the order. Ensure the product is unused and in the same condition as received.

How long does it take to process a return?

Returns are typically processed within 5-7 business days after we receive the returned product. You will be notified once the return is processed and a refund is issued.

How will I receive my refund?

Refunds are issued to the original payment method used at checkout. The time frame for receiving the refund may vary based on your bank or payment provider.

Can I exchange a product instead of getting a refund?

Currently, we only offer exchanges for wrong or damaged products. If you would like to exchange an item, contact us at order@hempme.in or +919820988987 for assistance.

What if I received a defective product?

If you received a defective product that is unusable or in reduced quantity, please contact us immediately. We will arrange for a return and provide a replacement or a refund, depending on availability and your preference.

Do you accept returns on sale or promotional items?

Returns are accepted for wrong or damaged sale or promotional items. However, returns for other reasons may be subject to specific conditions, so please refer to our [Return Policy] page for details.

What if I did not receive a refund after returning a product?

If you have not received your refund within the expected time frame, contact us at order@hempme.in or +919820988987 for assistance. We will investigate and ensure the refund is processed.

Can I return a product if I changed my mind?

Returns are only accepted for wrong or damaged products. If you changed your mind, please contact us to discuss any possible options or solutions. In this case you would have to pay for the handling cost of INR 250.

What if I accidentally ordered the wrong product?

If you accidentally ordered the wrong product, contact us within one hour of placing the order. We can assist you with the same. In case you contact us after the dispatch of the order you have to accept the order and initiate the replacement process which will be on a nominal charge of INR 250.

How can I track the status of my return?

You can track the status of your return by contacting us at order@hempme.in or +919820988987. We will provide updates on the return process and refund status.