How do I place an order?

To place an order, browse our product catalogue, select your items, and click “Add to Cart.” Proceed to checkout, provide your shipping and payment details, and complete your purchase.

What payment methods do you accept?

We accept the following payment methods:

1. Credit/Debit Cards
2. Net Banking
3. UPI (Unified Payments Interface.

Can I modify or cancel my order after it has been placed?

Orders can be cancelled within 1 hour of placing the order. To request a cancellation, please contact us at order@hempme.in or +919820988987. Once processed or shipped, changes may not be possible.

How can I track my order?

You will receive a tracking number via email or SMS after your order is shipped. Use this number to track your order on our website or the courier’s website.

What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, contact us immediately at order@hempme.in or +919820988987. We will assist with the return or exchange process.

What is your return and exchange policy?

Returns and exchanges are available only for wrong or damaged products. Products must be unused and in their original packaging. For details, you can read our order and shipping policy or contact customer service.

Do you offer free shipping?

Yes, we offer free shipping on orders above INR 700. A shipping fee may apply to orders below this amount.

How long does delivery take?

In most parts of India, orders are delivered within 3-4 working days, except for special areas like J&K and the Northeast. You’ll receive an estimated delivery date and updates via email, SMS, or WhatsApp.

Can I change my delivery address after placing an order?

Address changes can be accommodated if requested before the order is shipped, typically within one hour. Please contact us as soon as possible to make any changes. Once the order is shipped, address changes are not possible, and special requests will incur a shipping cost of INR 250 per order.

What do I do if I have not received my order?

If you haven’t received your order within the expected delivery time, check the tracking information provided. For further assistance, contact us at order@hempme.in or +919820988987.

Do you ship internationally?

Currently, we only ship within India. For information about paid international shipping, please contact us.

How can I contact customer support?

You can reach our customer support team via email at order@hempme.in or by phone at +919820988987. We are here to help with any questions or concerns.

What should I do if I missed the delivery?

Our delivery person will reach out to you to attempt the delivery. If you missed the delivery, contact the courier or us for rescheduling or information on how to retrieve your package.

Can I make changes to my order after it has been placed?

Changes to orders can be requested within 1 hour of placement. After this period, modifications may not be possible.

Is there a minimum order value for free shipping?

Yes, free shipping is available on orders above INR 700.

Are there any additional charges I should be aware of?

Additional charges may include shipping fees for orders below INR 700. There are no other hidden costs.

What if my order is lost in transit?

If your order is lost in transit, contact us immediately at order@hempme.in or +919820988987. We will investigate and provide a solution.

How do I provide feedback about my order or shopping experience?

We welcome feedback via email at order@hempme.in. Your input helps us improve our services.

What is the procedure for requesting a refund?

Refunds are processed for returns due to wrong or damaged products. Contact us for details on the refund process.

Can I track my order if I did not receive a tracking number?

If you did not receive a tracking number, contact us at order@hempme.in or +919820988987 for assistance in tracking your order.