What shipping carriers do you use?

We use reliable shipping carriers to ensure your order reaches you safely and on time. The specific carrier may vary based on your location.

How is shipping calculated?

Shipping is free for orders above INR 700. For orders below INR 700, a shipping fee may apply, which will be calculated at checkout based on your location.

Do you offer expedited shipping options?

Currently, we offer standard shipping with an estimated delivery time of 3-4 working days in most parts of India. Expedited shipping options are not available at this time.

What should I do if my package is delayed?

If you experience a delay, check the tracking information for updates. If you need further assistance, contact us at order@hempme.in or +919820988987.

Can I ship to a P.O. Box address?

We recommend providing a physical address for delivery. If you need to ship to a P.O. Box, please contact us to confirm if it’s possible.

Do you offer gift wrapping or special packaging?

At this time, we do not offer gift wrapping or special packaging options. Orders are shipped in standard packaging.

What happens if I enter an incorrect shipping address?

If you realize you’ve entered an incorrect address, contact us immediately at order@hempme.in or +919820988987. Address changes can be made before the order is shipped. Once the order is shipped if you require to change the address, it will be charged a nominal fees of INR 250 towards handling and resending the product to the new address.

How do I report a lost or stolen package?

If you believe your package is lost or stolen, contact us right away at order@hempme.in or +919820988987. We will investigate the issue and assist you in resolving it.

What is the process for shipping to multiple addresses?

Currently, we only support shipping to a single address per order. For multiple addresses, you will need to place separate orders.

Can I change the shipping method after placing an order?

Shipping methods cannot be changed after an order is placed. For any concerns, contact us at order@hempme.in or +919820988987 before the order is shipped.

Will I be notified of any shipping issues or delays?

We will notify you via email or SMS if there are any significant issues or delays with your shipment. For real-time updates, please check the tracking information provided.

Do you offer shipping to remote or rural areas?

We strive to deliver to most locations within India. However, shipping to very remote or rural areas may experience longer delivery times. Contact us for more details if you have concerns about delivery to your area.